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Shipping & Return Policy
Shipping
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- Shipping times vary depending on the destination. Please refer to the estimated delivery timeframe at checkout.
- Buyers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
Returns & Refunds
- 14-Day Money-Back Guarantee
- We offer a 14-day no-questions-asked return policy from the date of delivery.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Refund Processing Time
- Refunds may take at least 14 days to process and reflect in your account.
- For PayPal refunds, processing may take 14-30 days, depending on your location and local regulations.
- Return Shipping Costs
- Buyers are responsible for return shipping fees. We do not reimburse return shipping unless the return is due to our error.
- Refund Process
- Step 1: Contact our customer service at [support email] to initiate a return request.
- Step 2: Once approved, you will receive a Return Authorization (RA) number and instructions.
- Step 3: Ship the item back to the provided address (include the RA number).
- Step 4: Once we receive and inspect the return, we will process your refund to the original payment method.
Important Notes
- Refunds exclude original shipping fees (unless the return is due to our mistake).
- For PayPal refunds, some regions require a 30-day processing period by law.
- Damaged, altered, or missing items may not qualify for a refund.